If you notice that your Sky Broadband connection is slow, do the following…
1. Do a Modem Hard Reset.
Shutdown your computer and unplug it.
Switch off your cable modem. Unplug it from the power source. Disconnect the co-ax cable.
Plug in everything and re-start your computer.
Still experiencing GMail disconnections? Profile photos not appearing in Facebook? Videos loading slowly in YouTube?
2. Do the TRACERT and PING tests.
Click on the START button, then type cmd, then press the [Enter] key.
At the C:\Users\yourusername> prompt, type TRACERT www.facebook.com
(That’s if you’re having problems with Facebook)
Then do a screenshot (by pressing Alt+PrintScreen).
When you compose your email, try pressing Ctrl+V to paste the screenshot into the body of your email. This works with some email systems, but not with all.
For the PING test, type at the C> prompt PING www.facebook.com
Again, make a screenshot which you can paste in your email.
3. At the C> prompt, type IPCONFIG /ALL
Yes, make a screenshot which shows the line which contains IPv4.
4. Communicate with supportcenter@skybroadband.com.ph
Let them know your Sky Cable Account Number, Name, and Address, and paste the screenshots into the body of your email.
Or better yet, paste those screenshots into a graphics program (such as IrFanView), then save each screenshot as a JPG.
Or paste those screenshots into an MS Word document, then attach that .doc file to your email.
(I learned this after calling Sky Cable / Sky Broadband Philippines at 381-000.)
